Terms and Conditions

Terms and Conditions

Last updated: 20/07/2024

Welcome to Pebble Prints! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing and using our website, you accept and agree to be bound by these Terms and Conditions.

1. Definitions

• “Website” refers to pebbleprints.com.
• “We,” “Us,” “Our” refer to Pebble Prints.
• “You,” “Your” refer to the user or customer.

2. Use of the Website

By using our website, you represent and warrant that you are at least 18 years old or using the website under the supervision of a parent or guardian. You agree to use the website for lawful purposes only and in accordance with these Terms and Conditions.

3. Order Placement and Acceptance

When you place an order on our website, you will receive an email acknowledging receipt of your order. This acknowledgment does not guarantee acceptance of your order. We reserve the right to refuse any order for any reason. Your order is considered accepted when we send you a confirmation email.

4. Product Customization

All products on Pebble Prints are fully customized according to the photos and specifications you provide. Ensure that you follow the dimension conditions and other guidelines when uploading photos. We are not responsible for any errors in the customization due to incorrect information provided by you.

5. Pricing and Payment

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products without notice. We are not liable to you or any third party for any price changes or product discontinuations.

Payment must be made at the time of order placement. We accept various payment methods as indicated on our website. Your payment information is processed securely, and we do not store any payment details.

6. Shipping and Delivery

We aim to deliver your customized photo frames within 7-10 working days from the date of order confirmation. Delivery times may vary based on your location and unforeseen circumstances. Once your order is dispatched, you will receive an SMS with tracking details provided by our partner, Shiprocket.

7. Refunds and Cancellations

Cancellations: You can cancel your order within the first 24 hours of placing it. After this period, we cannot accommodate cancellations as production will have begun.

Refunds: We offer a 100% refund for orders cancelled within the first 24 hours. Refunds may take up to 7-10 business days to process, depending on your mode of payment.

Late or Missing Refunds:

• Check your bank account.
• Contact your credit card company.
• Contact your bank.
• If still unresolved, contact us at support@pebbleprints.com.

8. Replacements

We offer replacements for products with manufacturing defects or those damaged during shipping. To initiate a replacement, provide us with a video of you unpacking the package.

Conditions for Replacement:

• Manufacturing Defects: If the product has a manufacturing defect, we will send a replacement at no additional cost.
• Shipping Damage: Document the damage with a clear video of the unboxing process. Upon verification, we will resolve the issue promptly.

9. Intellectual Property

All content on the website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Pebble Prints shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our website or services, including but not limited to, damages for loss of profits, use, data, or other intangibles.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Andhra Pradesh, and you submit to the non-exclusive jurisdiction of the courts located in Andhra Pradesh for the resolution of any disputes.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website following any changes indicates your acceptance of the new Terms and Conditions.

13. Privacy and Data Protection

Personal Data Collection: When you place an order on our website, we collect personal information such as your name, address, email address, phone number, and payment details. This information is used solely for processing your order, delivering products, and providing customer support.

Photo Uploads: As part of our customization service, you will need to upload photos. These photos are stored securely and used only for the purpose of creating your customized photo frames.

Data Retention: We retain your photos for 30 days from the date of product delivery. This period allows us to address any issues or requests for replacements. After this 30-day period, the photos are permanently deleted from our servers.

Data Security: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Use of Personal Data: Your personal data will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Third-Party Services: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.

Cookies: Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Your Consent: By using our website, you consent to our Privacy and Data Protection practices.

Changes to Privacy Policy: We reserve the right to update or modify this Privacy and Data Protection section at any time. Any changes will be posted on this page, and your continued use of the website after any modifications indicates your acceptance of the new terms.

14. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

• Email: support@pebbleprints.com
• Phone: 8088440183

15. Key Terms

Placing an Order: “Placing an order” refers to the process of selecting a product, customizing it (if applicable), adding it to your cart, providing necessary personal and payment information, and submitting the request through our website. This action indicates your intention to purchase the selected product(s) from Pebble Prints.

Entering Address: “Entering address” refers to the step during the checkout process where you provide the delivery address for your order. This address will be used for shipping the product(s) you have purchased. It is your responsibility to ensure that the address provided is accurate and complete to avoid any delivery issues.

Payment Confirmed: “Payment confirmed” refers to the status of your order after we have successfully received and processed your payment. This confirmation signifies that your payment method has been verified, and funds have been transferred to us. Once payment is confirmed, your order will proceed to the production stage if applicable, and then to shipping.

16. Cookies

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a website. Pebble Prints uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement

17. Trademark, Copyright, and Restriction

This site is controlled and operated by Pebble Prints. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Pebble Prints logo, name, design are ALL RIGHTS RESERVED. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from the Site without Pebble Prints’ prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with Pebble Prints for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution, or republication of Materials without our prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Pebble Prints or third parties.

Account and Registration Obligations

“Your Information” is defined as any information you provide to us in the registration, buying, or listing process, in the feedback area, or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Pebble Prints shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided on the contact us page. If Pebble Prints has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to Pebble Prints.

18. You also agree to:

• Provide true, accurate, current, and complete information about yourself as prompted by Pebble Prints’ registration form (such information being the “Registration Data”).
• Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Pebble Prints has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Pebble Prints has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

19. Product Description

Pebble Prints tries to be as accurate as possible. However, Pebble Prints does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Pebble Prints itself is not as described, your sole remedy is to return it in unused condition.

20. Product Availability Clause

Pebble Prints does reasonable efforts to deliver the Products ordered in accordance with the agreement but if for any reason the item you have ordered should be out of stock, we will endeavor to inform you within 48 hours, and let you know when the item will be back in stock or No Stock Pebble Prints has the authority to cancel the order and the refund the amount as per refund policy.

21. Cancellation by Pebble Prints

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Your money will be deposited in your account once the placed order has been cancelled subject to approval from our side. If your order is cancelled after your credit/debit/cash card has been charged, the said amount will be reversed back in your Card Account.

22. Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Pebble Prints will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Pebble Prints. Further the said information will not be utilised and shared by Pebble Prints with any of the third parties unless required for fraud verifications or by law, regulation or court order. Pebble Prints will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

23. Fraudulent/Declined Transactions

Pebble Prints reserves the right to recover the cost of goods, collection charges, and lawyers fees from persons using the Site fraudulently. Pebble Prints reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these Terms And Conditions.

24. You Agree and Confirm

• That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Pebble Prints for redelivery shall be claimed from you.
• That you will use the services provided by Pebble Prints, its affiliates, consultants, and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
• You will provide authentic and true information in all instances where such information is requested of you. Pebble Prints reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Pebble Prints has the right in its sole discretion to reject the registration and debar you from using the Services of Pebble Prints and / or other affiliated websites without prior intimation whatsoever.
• That you grant permission to Pebble Prints to call you or SMS you from our telephony provider in case of any clarification needed in design or about the order or for delivery-related information or for any order-related queries. You also accept to receive SMS related to order status at each stage.
• That you agree to bear the risk of delay in delivery of goods caused due to third party (being the logistics provider) and Pebble Prints would not be held responsible in any of such cases. This is for the best interest of all parties in concern.
• That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
• That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
• That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
• You may not use the Site for any of the following purposes:
  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • Gaining unauthorized access to other computer systems
  • Interfering with any other person’s use or enjoyment of the Site
  • Breaching any applicable laws
  • Interfering or disrupting networks or websites connected to the Site
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner